I had an awful experience recently. You see, my wife works from home. She has a 2012 MacBook. It’s 2019. Naturally, the laptop is slowing down. It glitches on her. She works from home. You can guess how frustrating this is… and it’s super common. Plus, we don’t want to spend $2,000 on a new laptop.
So I bought an SSD for her. Not going to name the brand here in the interest of fair play in commerce. Since her MacBook is a 2012, the SSD also meant she was upgrading from an HDD. I’m excited. She’s excited.
Then the installation begins. The SSD came without tools or instructions. Just an SSD in bubble wrap.
I poke around the manufacturer’s Amazon listing and then their website. No FAQ, no contact email address, no luck. Finally, I find some installation instructions. They amount to “take the old one out and put the new one in”.
Except a variety of tools are needed. I dig around my toolbox and get lucky with a super small bit.
I install the drive, close the laptop, boot it up, and… there’s a problem. Except, I don’t know what the problem is. The manufacturer’s website offers no help of any kind. I poke around some YouTube videos that I only know how to find because I work at Fledging. Good thing I knew in advance to create a Time Machine backup or this could’ve taken much longer.
Except the SSD is unformatted. I don’t really know what that means, so I find another video and figure out how to format it. Then I uploaded the Time Machine backup. Then the computer works. More than an hour of frustrated Googling and picking around later.
This was not a good experience. Really, it was a bad one. I got lucky because I happened to know some things about the topic.
No tools. No instructions. No formatting. No operating system. Just an SSD in bubble wrap and my own ability to figure it out.
This experience is why Fledging exists. We know this doesn’t cut it. A critical component of a computer shouldn’t show up without the tools and guidance you need. You shouldn’t need specialty hardware knowledge to upgrade your computer. And you shouldn’t have to go to an expensive repair store, or worse, buy a new computer to get better performance.
An SSD should show up formatted, with tools, with instructions, and with helpful Customer Support. There should be a useful FAQ online that answers almost any question. You should be delighted when your SSD shows up because it means your problem is solved, your laptop is saved, and you can get on with life.
That’s what we offer here at Fledging. Come check us out.